Contact Us

How Can We Help?

If you have a question about a Solqevr™ product, an existing order, delivery, returns, or general store information, our customer support team is available to assist you.

You can contact us using the details below, and we will review your message during our published business hours.

Email Support

Email: service@solqevra.com

Email is the recommended contact method for:

Product questions
Order assistance
Shipping or tracking questions
Return and refund requests
Order-related concerns
General customer service inquiries

If your message relates to an existing purchase, please include your order number and the email address used when placing the order. This helps us locate the relevant order information more efficiently.

Phone Support

Phone: +86 15889681819

You may contact our customer support team by phone during our published business hours.

For order-related questions, please have your order details available when contacting us.

Business Address

Shenzhen Xingyi Luosha Trading Co., Ltd.
Room 710D, Building D, Juji Industrial Park
Xueziwei, Yabian Community
Shajing Subdistrict, Bao'an District
Shenzhen, Guangdong, China

Please note: This is our company business address. If you need to return a product, please contact customer support first and follow the return instructions provided under our Return & Refund Policy. Do not send a return without receiving the applicable return instructions.

Customer Support Hours

Business Hours:
9:00 AM – 10:00 PM

This is the standard customer service schedule used across the Solqevr™ store.

Messages received outside published business hours will be reviewed during the next available support period.

Before Contacting Us About an Order

To help us review your request more efficiently, please include the following where applicable:

Your order number
The name used on the order
Your contact email address
The product involved
A short description of your question or issue
Photos or videos if they are relevant to the request

Providing complete information can help our support team better understand the issue and respond appropriately.

We’re Here to Support Your Solqevr™ Experience

We want communication with Solqevr™ to be clear and straightforward.

Whether you are considering a product, checking an order, requesting assistance after delivery, or simply need more information, you can reach us using the contact details listed on this page.

Email: service@solqevra.com
Phone: +86 15889681819
Business Hours: 9:00 AM – 10:00 PM

Thank you for visiting Solqevr™.