Shipping Policy

At Solqevr™, we want the delivery experience to be clear from the moment an order is placed.

This Shipping Policy explains how orders are prepared, shipped, tracked, and handled if a delivery issue occurs.

Our Fulfillment Approach

Solqevr™ products may be fulfilled through our own facilities or selected fulfillment and manufacturing partners, depending on inventory availability and the destination of the order.

Using this fulfillment model allows us to manage inventory efficiently while serving customers across different regions.

Orders are not represented as shipping from a local warehouse unless that is actually the case for the specific order.

1. Order Processing

After payment is confirmed, orders normally require time for order review, preparation, quality checks, and packaging.

Standard Processing Time:
2–4 business days

During periods of unusually high order volume, including major holidays or seasonal peaks, processing may take up to:

5 business days

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from estimated delivery time.

2. Shipping Fee

Solqevr™ currently applies a flat standard shipping fee of:

US$5.99 per order

The shipping fee applies regardless of destination unless a different shipping arrangement is clearly shown during checkout.

Any applicable shipping cost will be displayed before the customer completes the purchase.

3. Estimated Delivery Time

Estimated delivery time begins after the order has been dispatched.

Destination	Estimated Delivery Time
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other International Destinations	15–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by factors such as carrier operations, local transportation conditions, customs processing, public holidays, severe weather, or other circumstances outside the normal delivery schedule.

4. Fulfillment and Shipping Origin

Depending on product availability and the delivery destination, orders may be fulfilled from our own facilities or from approved partner facilities.

As a result, the shipping origin shown on the package or tracking record may differ between orders.

If an order contains multiple items, the items may occasionally be shipped separately when different fulfillment locations are involved.

When separate shipments are used, available tracking information will be provided for the applicable packages.

5. Order Tracking

Once an order has been dispatched, a shipping confirmation email will be sent to the email address provided at checkout.

The confirmation may include:

Tracking number
Carrier information
Tracking link, where available
Shipment status information

Tracking information may require approximately 1–3 business days after shipment or label creation before the carrier system displays the first update.

A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.

6. Tracking Delays

Carrier tracking systems do not always update in real time.

A shipment may move between facilities before a new tracking scan appears.

If your tracking information has not changed for an extended period, please contact:

service@solqevra.com

When contacting us, please include your order number and tracking number, if available, so our customer support team can review the shipment details.

7. Customs, Duties, and Import Taxes

For international orders, customs requirements may vary depending on the destination country or region.

Where applicable, shipments may be sent under Delivered Duty Unpaid (DDU) terms.

This means that customs duties, import taxes, or other government charges imposed by the destination country may be payable by the recipient.

Such charges are determined by local authorities and are separate from the product price and shipping fee paid to Solqevr™.

Customs processing may also affect delivery time.

8. Address Changes and Order Cancellations

Orders may begin processing soon after they are placed.

If you need to request a change to your shipping address or cancel an order, please contact us as soon as possible at:

service@solqevra.com

For orders that have not yet progressed too far through fulfillment, we will review whether the requested change can still be made.

Once an order has already been packed, transferred to fulfillment, or dispatched, an address change or cancellation may no longer be possible.

Any cancellation rules used on other Solqevr™ pages should remain consistent with this policy.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Please review the following carefully before submitting an order:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Contact information

If you notice an error after placing your order, contact us promptly.

We will attempt to assist where possible, but changes may not be available after fulfillment or shipment has begun.

10. Delayed Packages

Most orders arrive within the estimated delivery range, but unexpected delays can occur.

Possible causes may include:

Carrier network delays
Customs processing
Severe weather
Transportation disruptions
High seasonal shipping volume
Local delivery conditions

If your shipment is significantly delayed beyond the expected timeframe, contact our customer support team and provide your order number.

We will review the available shipment information and assist with the next appropriate steps.

11. Lost Packages

If tracking information indicates that a shipment may have been lost in transit, please contact us at:

service@solqevra.com

Please include:

Order number
Tracking number
Recipient name
Delivery address

We may review available tracking information and, where appropriate, coordinate with the shipping carrier or fulfillment provider.

If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

12. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact our customer support team as soon as reasonably possible.

When relevant, include:

Order number
Description of the issue
Clear photographs or videos showing the product and packaging

We will review the information and provide an appropriate solution in accordance with our applicable Return & Refund Policy.

Depending on the circumstances, the resolution may include a replacement, refund, or return arrangement at no additional cost to the customer where the issue resulted from an incorrect, damaged, or defective shipment.