Terms of Service

Last Updated: September 29, 2026

Welcome to Solqevr™.

These Terms of Service explain the rules that apply when you visit solqevra.com, browse our content, create or use an account, place an order, communicate with us, or otherwise use the products, features, tools, and services made available through our website.

Solqevr™ is owned and operated by Shenzhen Xingyi Luosha Trading Co., Ltd.

Throughout these Terms, “Solqevr™,” “we,” “us,” and “our” refer to Shenzhen Xingyi Luosha Trading Co., Ltd., doing business as Solqevr™.

By accessing or using our website or purchasing from us, you agree to these Terms and the policies referenced within them.

If you do not agree with these Terms, please do not use our website or Services.

1. Using Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

When information is requested during checkout, account registration, or customer support communications, you agree to provide information that is accurate, current, and complete.

This may include:

Name
Email address
Telephone number
Billing information
Shipping address
Payment-related information
Order information

You are responsible for keeping any account credentials secure and for activity conducted through your account.

2. Age Requirements

By using our Services, you confirm that you have reached the age required to enter into legally binding transactions in your place of residence.

If you permit a minor to access the Services through a device or account under your control, you are responsible for that use to the extent permitted by applicable law.

3. Product Information

We make reasonable efforts to present product descriptions, specifications, colors, dimensions, materials, and images as accurately as possible.

However, product appearance may vary slightly because of factors such as:

Screen settings
Display calibration
Lighting conditions
Manufacturing tolerances
Material texture
Photography conditions

Minor visual differences that do not materially change the product's function are not necessarily defects.

We may update product descriptions or discontinue products when appropriate.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities, discontinue an item, restrict sales to certain destinations, or decline an order where reasonably necessary.

If an item becomes unavailable after an order is placed, we may contact you to discuss an appropriate solution, including cancellation and refund where applicable.

5. Orders

Submitting an order through Solqevr™ constitutes an offer to purchase the products selected.

An order is not considered finally accepted until payment has been successfully processed and the order is accepted for fulfillment.

We may decline or cancel an order where reasonably necessary, including in situations involving:

Suspected fraud
Payment authorization problems
Product availability
Incorrect pricing
Shipping restrictions
Duplicate or suspicious transactions
Obvious technical errors

If we cancel an order after payment has been received, an appropriate refund will be issued to the original payment method.

6. Order Information

Customers are responsible for reviewing order details before submitting a purchase.

Please check:

Product selection
Quantity
Recipient name
Shipping address
Email address
Telephone number
Billing information

If you notice an error after submitting an order, contact us as soon as possible at:

service@solqevra.com

Whether a change can still be made depends on the order's fulfillment status.

7. Prices and Currency

All prices and transactions on Solqevr™ are processed in:

United States Dollars (USD)

Prices may change without prior notice, but the price charged for an accepted order will generally be the price shown during checkout when the order was submitted.

Unless otherwise stated, product prices may not include:

Shipping fees
Applicable taxes
Customs duties
Import charges
Other destination-specific government charges

Any applicable shipping charge will be displayed according to our Shipping Policy and checkout process.

8. Payment

Available payment methods are displayed during checkout.

Depending on availability, these may include:

PayPal
Eligible credit cards
Eligible debit cards

Payments are processed through the payment services or gateways available through our checkout environment.

For additional details, please review our Payment Information page.

9. Shipping and Delivery

Orders are prepared and delivered according to our published Shipping Policy.

Estimated shipping and delivery periods are estimates rather than guaranteed arrival dates.

Delivery may be affected by circumstances including:

Carrier operations
Customs clearance
Severe weather
Transportation disruptions
Peak shipping periods
Local delivery conditions

If a package is significantly delayed, appears lost, or shows a delivery issue, customers may contact us for assistance.

We do not automatically reject a customer concern solely because carrier tracking displays a particular status.

10. Returns and Refunds

Eligible purchases are subject to our Return & Refund Policy.

Solqevr™ currently provides an eligible return window of:

180 calendar days after delivery

Return eligibility, return procedures, return shipping responsibility, refund timing, and instructions are governed by the Return & Refund Policy applicable to the order.

Customers should contact us before sending a product back.

Return support: service@solqevra.com

11. Order Cancellations

If you wish to request a cancellation, please contact us as soon as possible after placing the order.

Cancellation availability depends on whether the order has already entered fulfillment, been packed, or been shipped.

Once fulfillment has progressed too far, cancellation may no longer be available.

Additional details may be provided in our Cancellation Policy.

12. Promotions and Discounts

Solqevr™ may occasionally provide promotions, discount codes, special offers, or other pricing incentives.

Promotional terms may include separate:

Eligibility requirements
Validity periods
Product restrictions
Usage limits
Geographic restrictions

Where promotion-specific terms conflict with general promotional language elsewhere on the site, the clearly disclosed terms of the specific promotion will apply.

13. Intellectual Property

The content made available through Solqevr™, including where applicable:

Brand names
Logos
Product names
Product photography
Graphics
Text
Product descriptions
Layouts
Illustrations
Videos
Site design

may be protected by copyright, trademark, or other intellectual property laws.

Unless permitted by law or authorized by us, you may not reproduce, republish, distribute, modify, commercially exploit, or create unauthorized derivative works from protected Solqevr™ content.

The Solqevr™ name and related branding may not be used in a way that falsely suggests endorsement, authorization, or affiliation.

14. Shopify Platform

Our online store may use Shopify technology to provide website, checkout, hosting, commerce, and related functionality.

Shopify provides technology supporting the store, but purchases made through Solqevr™ are transactions between the customer and Shenzhen Xingyi Luosha Trading Co., Ltd., doing business as Solqevr™.

Questions concerning your order, product, return, refund, or customer support should therefore be directed to Solqevr™.

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15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites or service providers.

These may include:

Payment providers
Shipping services
Tracking platforms
Analytics providers
Social networks
Shopify-related services

We do not control every third-party website or service.

Customers should review the applicable third party's own terms and privacy practices before providing information or completing transactions through external services.

16. Privacy

Personal information collected through our Services is handled according to our Privacy Policy.

Because our store may use third-party infrastructure such as Shopify and payment or fulfillment services, certain information may be processed by service providers where necessary to operate the store, process transactions, fulfill orders, prevent fraud, or provide customer support.

Please review our Privacy Policy for additional details.

17. Customer Reviews and Feedback

If you voluntarily submit product reviews, suggestions, photographs, comments, ideas, or other feedback to Solqevr™, you confirm that you have the right to submit that material.

You must not submit content that:

Infringes another person's rights
Contains unlawful material
Contains malicious software
Is knowingly false or misleading
Violates applicable privacy rights

Where permitted by law and the terms presented when feedback is submitted, we may use customer feedback to improve, operate, or promote our Services.

18. Errors and Corrections

Occasionally, website information may contain typographical errors, incorrect product information, pricing errors, availability errors, or other inaccuracies.

If we identify an obvious error, we may correct the information.

If an error materially affects an order already submitted, we may contact the customer before fulfillment or take other appropriate steps, including cancellation and refund where necessary.