Frequently Asked Questions
Find answers about Solqevr™ sculptural desk mats, product design, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Products & Design
01
Who operates Solqevr™?
Solqevr™ is owned and operated by Shenzhen Xingyi Luosha Trading Co., Ltd.
The company operates the Solqevr™ online store and provides customer support for purchases made through solqevra.com.
02
What does Solqevr™ sell?
Solqevr™ focuses on sculptural desk mats and refined desktop surface accessories designed for modern home offices, creative workspaces, study areas, and residential desks.
Our current desk-mat collection explores different perimeter shapes, working zones, warm neutral colors, and fine-grain matte surfaces rather than relying only on conventional rectangular desk-mat forms.
03
What makes Solqevr™ desk mats different?
Our product direction emphasizes the relationship between shape, workspace organization, material texture, and interior styling.
Depending on the design, a Solqevr™ desk mat may feature elements such as:
- Sculpted perimeter curves
- Defined keyboard areas
- Planning or writing zones
- Open mouse-tracking surfaces
- Fine-grain matte finishes
- Warm neutral color palettes
- Low-profile edge construction
Each product page describes the specific design features of that individual model.
04
Will the product look exactly like the photographs?
We make reasonable efforts to represent product shape, color, texture, proportions, and details accurately.
However, slight differences may occur because of factors such as:
- Screen calibration
- Display brightness
- Lighting conditions
- Photography
- Material texture
- Normal manufacturing variation
Small differences in tone or surface appearance do not necessarily indicate a defect.
05
Are minor surface or color variations considered defects?
Not necessarily.
Minor differences in texture, tone, edge appearance, or material finish may occur within normal manufacturing tolerances.
If your product arrives with significant damage, a material defect, an incorrect item, or a condition that is materially different from the product description, please contact customer support so we can review the issue.
06
How should I care for my Solqevr™ desk mat?
For routine cleaning, gently wipe the surface with a soft, slightly damp cloth and allow it to dry naturally.
Avoid:
- Abrasive pads
- Rough brushes
- Harsh chemical cleaners
- Excessive soaking
- Aggressive scrubbing
Please refer to the applicable product page for any product-specific care instructions.
Orders & Payment
07
What currency does Solqevr™ use?
All prices and transactions on Solqevr™ are processed in:
United States Dollars (USD)
If your payment account uses another currency, your bank or payment provider may apply its own currency-conversion rate or associated fees.
08
Which payment methods are available?
Depending on the payment options available during checkout, customers may be able to pay using:
- PayPal
- Eligible credit cards
- Eligible debit cards
The payment methods available for your order will be displayed during checkout before payment is completed.
09
How long does order processing take?
Orders are normally prepared within:
2–4 business days after payment confirmation.
This may include order review, preparation, quality checks, and packaging.
During holidays, seasonal peaks, or unusually high order volume, processing may require up to:
5 business days.
Processing time is separate from delivery time.
10
Can I change my shipping address after placing an order?
Contact us as soon as possible at:
We will review whether the address can still be changed.
Once an order has progressed too far through fulfillment, been packed, or been dispatched, an address modification may no longer be possible.
11
Can I cancel an order?
Please contact us as soon as possible if you wish to request a cancellation.
Cancellation availability depends on the current fulfillment status of the order.
If the order has not progressed too far through processing or fulfillment, we will review whether cancellation is still possible.
Once an order has already been packed, transferred for fulfillment, or shipped, cancellation may no longer be available.
Shipping & Tracking
12
How much does shipping cost?
Solqevr™ currently applies a flat standard shipping fee of:
US$5.99 per order
Any applicable shipping charge will be displayed during checkout before payment is completed.
13
How long does delivery to the United States take?
For supported United States destinations, estimated delivery time is generally:
10–15 business days after dispatch.
Delivery estimates are not guaranteed arrival dates.
Actual transit time may be affected by carrier operations, weather, customs processing, seasonal volume, or other transportation conditions.
14
What are the estimated delivery times for other destinations?
Current estimated delivery periods after dispatch are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada | 11–16 business days |
| United Kingdom | 11–16 business days |
| Australia | 11–16 business days |
| Other International Destinations | 15–20 business days |
Please review our Shipping Policy for additional details.
15
Where are Solqevr™ orders shipped from?
Depending on inventory availability and the destination, orders may be fulfilled through our own facilities or selected fulfillment and manufacturing partners.
For this reason, the shipment origin shown on a parcel or tracking page may differ from our registered company address.
Our business registration address should not automatically be treated as the shipping or return warehouse address.
16
Will I receive tracking information?
Yes. Once an order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address provided during checkout.
Tracking systems may require approximately:
1–3 business days
after shipment or label creation before the first carrier update appears.
17
What should I do if tracking stops updating?
A lack of recent tracking activity does not always mean that the package has stopped moving.
If there has been no update for an extended period, contact:
Please include your:
- Order number
- Tracking number, if available
- Recipient name
We will review the available shipment information and assist with the next appropriate steps.
18
What if tracking says “Delivered” but I cannot find my package?
First check:
- The delivery area
- Mailbox or parcel area
- Household members
- Building reception or management
- Nearby neighbors where appropriate
- Carrier delivery notes
If the parcel still cannot be located, contact us with your order number and tracking information.
A carrier status showing Delivered does not automatically prevent us from reviewing a delivery concern.
19
What happens if my package is lost in transit?
If a shipment appears to be lost, please contact customer support.
We will review the available tracking information and, where appropriate, coordinate with the carrier or fulfillment provider.
If a shipment is confirmed as lost, an appropriate solution may include a replacement or refund, depending on the circumstances.
Returns & Refunds
20
What is the Solqevr™ return period?
Eligible products may be returned within:
180 calendar days after delivery
subject to the eligibility requirements and return procedures stated in our Return & Refund Policy.
This 180-day return period is the standard Solqevr™ return window.
21
How do I request a return?
Before returning any product, email:
Please provide, where applicable:
- Order number
- Product you wish to return
- Reason for the return
- Customer contact information
- Relevant photographs or videos
Our customer support team will review the request and provide the applicable return instructions.
22
Where should I send my return?
Please do not automatically send returned products to our registered company address.
After an eligible return request has been reviewed, customer support will provide:
- The appropriate return warehouse address
- Return instructions
- Any additional information required for the return
The return warehouse may differ from our legal business address.
23
Who pays for return shipping?
For eligible preference-based returns, such as a change of mind, the customer is generally responsible for return shipping costs.
If the product is confirmed to be:
- Damaged
- Defective
- Incorrect
- Materially different from the product ordered
we will provide an appropriate solution without requiring the customer to bear additional return costs caused by the fulfillment error.
24
What if my item arrives damaged, defective, or incorrect?
Please contact:
Include your order number and relevant photographs or videos where appropriate.
After reviewing the issue, we may provide an appropriate:
- Replacement
- Refund
- Return arrangement
- Other reasonable resolution
depending on the circumstances.
25
How long does an approved refund take?
After an eligible return has been received, inspected, and approved, the refund is generally issued to the original payment method within 5–10 business days.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account after we issue the refund.
26
Can I exchange a product?
Where appropriate, the simplest process may be to:
- Request a return for the original product
- Follow the return instructions provided
- Place a new order for the preferred product after the original return is accepted
If you received an incorrect or defective item, contact us first so we can determine the appropriate solution.
Customer Support
27
How can I contact Solqevr™?
For questions about products, orders, shipping, tracking, returns, refunds, payments, or general store information, contact:
Email: service@solqevra.com
Phone: +86 15889681819
28
What are Solqevr™ customer service hours?
Our storewide customer support hours are:
9:00 AM – 10:00 PM
This is the same Business Hours schedule used throughout the Solqevr™ website.
29
What should I include when contacting customer support?
For an existing order, please provide your order number whenever possible.
Depending on the issue, it may also help to provide:
- Customer name
- Contact email
- Product name
- Tracking number
- Clear description of the issue
- Relevant photographs or videos
Complete information can help us review your request more efficiently.
Still Need Help?
If you cannot find the information you need in this FAQ, contact the Solqevr™ customer support team.
Email: service@solqevra.com
Phone: +86 15889681819
Business Hours: 9:00 AM – 10:00 PM
For order-related questions, please include your order number whenever possible.
Company Details
Business Information
Solqevr™ is owned and operated by Shenzhen Xingyi Luosha Trading Co., Ltd.
Brand Name: Solqevr™
Legal Company Name: Shenzhen Xingyi Luosha Trading Co., Ltd.
Unified Social Credit Code: 91440300MAEF56BR09
Legal Representative: Lan Yanzi
Website: solqevra.com
Business Address: Room 710D, Building D, Juji Industrial Park, Xueziwei, Yabian Community, Shajing Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Customer Support Email: service@solqevra.com
Customer Support Phone: +86 15889681819
Customer Service Hours: 9:00 AM – 10:00 PM