Privacy Policy

Last Updated: September 29, 2026

At Solqevr™, we respect the privacy of our customers and website visitors.

This Privacy Policy explains how Shenzhen Xingyi Luosha Trading Co., Ltd., operating the Solqevr™ store, may collect, use, share, store, and protect personal information when you visit our website, place an order, contact customer support, create an account, subscribe to communications, or otherwise interact with our Services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The personal information we collect depends on how you interact with Solqevr™.

Information You Provide Directly

We may collect information when you:

Place an order
Create or use a customer account
Contact customer support
Request a return or refund
Subscribe to marketing communications
Submit a review or other feedback
Communicate with us regarding a product or order

This information may include:

Full name
Email address
Telephone number
Shipping address
Billing address
Order information
Customer account information
Communications with our support team
Information relevant to a return, refund, or product issue
Payment-related transaction information

Full payment-card information is generally processed through the applicable payment provider or gateway rather than manually handled by Solqevr™ customer service.

2. Information Collected Automatically

When you browse or interact with our website, certain technical information may be collected automatically.

Depending on the technology used by our website and service providers, this may include:

IP address
Browser type
Device type
Operating system
Referring pages or websites
Pages viewed
Approximate location derived from technical information
Date and time of website activity
Shopping-cart activity
Checkout interactions
Cookie and similar technology data

This information may help us operate the store, understand website performance, improve customer experience, and protect the Services against abuse or fraudulent activity.

3. How We Use Personal Information

We may use personal information for legitimate store and customer-service purposes, including the following.

Order Processing

We may use information to:

Process and confirm orders
Process payments through payment providers
Arrange fulfillment and shipping
Send order and shipping updates
Provide tracking information
Handle returns and refunds

Customer Support

We may use your information to:

Respond to product questions
Review delivery issues
Assist with returns and refunds
Investigate damaged or incorrect orders
Resolve customer-service requests

Store Operation and Improvement

We may use information to:

Maintain the website
Improve product pages and store functionality
Understand how customers interact with the site
Diagnose technical issues
Improve the shopping experience

Security and Fraud Prevention

Information may also be used to:

Verify transactions
Detect suspicious activity
Prevent unauthorized purchases
Protect customer accounts
Protect our website and business systems

Marketing Communications

If you have provided the necessary consent or where otherwise permitted by applicable law, we may use your contact information to send:

Product announcements
Store updates
Promotional messages
Special offers

You may unsubscribe from promotional communications using the unsubscribe method provided in the applicable message.

4. Payment Information

Payments made through Solqevr™ are processed using the payment methods and providers made available during checkout.

Depending on the payment method selected, information may be processed by:

PayPal
Card payment processors
Shopify-supported payment infrastructure
Other authorized payment providers

Solqevr™ does not require customer support personnel to collect your complete credit or debit card number in order to process a normal purchase.

Payment providers may process your information according to their own privacy policies and security practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide store functionality and understand how the site is used.

Cookies are small data files stored on or accessed from a device when you visit a website.

Depending on the technologies enabled on the store, cookies may be used for purposes such as:

Essential Cookies

These may support:

Shopping-cart functionality
Checkout
Customer account sessions
Security
Website navigation

Analytics and Performance

These technologies may help us understand:

Which pages customers visit
How visitors navigate the website
General site performance
Technical errors or usability issues

Marketing and Advertising

Where advertising or marketing technologies are enabled, cookies or similar tools may be used to measure campaigns or provide more relevant advertising.

The exact technologies used may depend on the services that are actually enabled on the Solqevr™ website.

6. Managing Cookies

You may be able to manage or disable certain cookies through your browser settings or other controls made available through the website.

Please note that blocking essential cookies may affect functions such as:

Shopping cart
Customer login
Checkout
Website preferences

Some parts of the store may not function normally if required cookies are disabled.

7. Shopify and Service Providers

Our online store may use Shopify to provide website hosting, checkout, commerce, account, and related functionality.

Because Shopify helps operate the store, certain personal information may be processed through Shopify systems.

We may also work with other service providers that assist with activities such as:

Payment processing
Shipping and fulfillment
Customer support
Website hosting
Fraud prevention
Analytics
Email delivery
Marketing technology

These providers may process personal information only as necessary to provide their respective services, subject to their applicable agreements and privacy practices.

8. Sharing Personal Information

We may share personal information where reasonably necessary to operate our business.

Examples may include sharing information with:

Payment processors
Shipping carriers
Fulfillment partners
Shopify
Technology providers
Analytics providers
Customer-service providers
Fraud-prevention services
Professional advisers where appropriate

We may also disclose information when reasonably required to:

Comply with applicable law
Respond to valid legal requests
Protect our legal rights
Investigate fraud or security issues
Protect customers or other persons

We do not disclose customer information simply because another party requests it without an appropriate business or legal basis.

9. Advertising and Marketing Partners

Solqevr™ may use advertising or analytics services from third-party providers.

If such services are enabled, those providers may use cookies, pixels, or similar technologies to collect information about interactions with our website.

These providers may process information according to their own privacy policies.

Because advertising services can change over time, the specific platforms actually used by Solqevr™ should correspond to the tools currently enabled on the website.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Those third-party websites operate independently from Solqevr™ and may have their own:

Privacy policies
Terms of service
Cookie practices
Data collection procedures

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

11. International Data Processing

Because Solqevr™ operates an online store and may use international technology, payment, fulfillment, or service providers, personal information may be processed in countries or regions other than the country where the customer resides.

Where required, we will handle such processing in accordance with applicable privacy and data-protection requirements.

12. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, measures may include:

Encrypted website connections
Access restrictions
Secure payment-processing environments
Account and system security controls
Limited access to customer information
Fraud-detection measures

No internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we use reasonable safeguards, absolute security cannot be guaranteed.

13. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

Completing orders
Providing customer support
Processing returns and refunds
Maintaining business and tax records
Resolving disputes
Preventing fraud
Meeting legal or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

14. Your Privacy Rights

Depending on where you live, applicable law may provide certain rights regarding your personal information.

These rights may include the ability to request:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Information about how data is used
Withdrawal of marketing consent
Other rights provided under applicable privacy law

These rights may be subject to legal exceptions.

To make a privacy-related request, contact:

service@solqevra.com

We may need to verify your identity before completing certain requests.

15. Marketing Choices

If you receive promotional emails from Solqevr™, you may unsubscribe using the unsubscribe instructions contained in the message.

Even after opting out of promotional communications, we may still send transactional communications that are necessary for an order or customer-service request, such as:

Order confirmation
Shipping confirmation
Return updates
Refund information
Account or security notices

16. Children’s Privacy

Solqevr™ is not intended to knowingly collect personal information from children who are not legally permitted to provide such information under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact:

service@solqevra.com

We will review the request and take appropriate action where required.

17. Privacy and Security Incidents

If we become aware of a security incident involving personal information, we will evaluate the incident and take appropriate action in accordance with applicable legal requirements.

Where notification to affected individuals or authorities is legally required, we will provide such notification as required by applicable law.